Candidate should have 4+ years experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions. Skills to troubleshoot Javascript, HTML, CSS, SQL, any Scripting Language (Python, Node.js etc.) and Frontend Frameworks (AngularJS, React, etc.) Should have good experience working with top tier customers. Supporting … Read more
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Candidate should have minimum 15 years of regular, full-time education (10 + 2 + 3)Should be flexible with night shifts & rotation shiftsMust have excellent communication skills (verbal/ Written)Typing skill (typing skills (Min 60 to 80 WPM) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documentsSupport Experience: Familiarity with support methodologies, case lifecycles, and … Read more
Candidate should have Bachelors degree in information technology, Computer Science, or related field with 2+ years of experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer. Must be experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate … Read more
Candidate should have a minimum of 3 years experience in Technical Support, Product Support, Software Support. Must have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests. Provide technical assistance to merchants and troubleshooting via phone, web-based tools and email. Capable of making … Read more
Candidate should be BE/ MCA or MCS with 2+ years in a technical support environment supporting software or SaaS products.In depth technical expertise in supporting software or SaaS products, with a focus on APIs.Experience with a mainstream ERP/ CRM/ Accounting software package, such as: NetSuite, Microsoft Dynamics/ D365/ AX, SAP S/4 Hana, SageX, Salesforce, Magento, … Read more
We are seeking a motivated Primary Software Support Engineer to provide first-level technical support (primarily via phone) to customers. Responsibilities include software issue resolution, ticket management, and assisting with AMC management. Based in our Goregaon, Mumbai office. Responsibilities: Answer customer support calls, understand issues, and provide basic solutions.Log and manage support tickets accurately.Escalate complex issues … Read more