Avalara Technologies is looking for Technical Support Engineer

Candidate should be BE/ MCA or MCS with 2+ years in a technical support environment supporting software or SaaS products.
In depth technical expertise in supporting software or SaaS products, with a focus on APIs.
Experience with a mainstream ERP/ CRM/ Accounting software package, such as: NetSuite, Microsoft Dynamics/ D365/ AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems.

Demonstrate examples of important Avalara Success Traits related to success in this position: Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity
Expertise in mainstream Support ticketing system and support request queue management.
Communicate with customers and managers regarding case management and status

Job Responsibilities-

Serve as contact for external customers by answering technical support telephone calls, chats, and emails.
Own Tier 2 AvaTax and related Connector technical issues through resolution.
Attain intermediate/ experienced proficiency in the primary functions and technical workings for AvaTax and related Connectors, and all Avalara services.
Comprehend technical interoperability for products in Avalara Portfolio.
Manage personal ticket workload to meet department SLAs and CSAT goals, with expected clarity and quality of documentation.
Collaborate with Tier 1/2 teams and the department QA team for process improvement and training.
Set up test environments to verify reported software bugs and record in our issue tracking system Jira.

Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, ecommerce, and other financial management system providers, Avalara delivers cloud-based compliance solutions for various transaction taxes, including sales and use, VAT, GST, excise, communications, lodging, customs duties and other indirect tax types. Headquartered in Seattle, Avalara has offices across the U.S. and around the world in Canada, the U.K., Belgium, Brazil, and India. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns and other compliance documents.