Candidate should have Bachelors degree in information technology, Computer Science, or related field with 2+ years of experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer. Must be experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate … Read more
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Candidate should have a minimum of 3 years experience in Technical Support, Product Support, Software Support. Must have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests. Provide technical assistance to merchants and troubleshooting via phone, web-based tools and email. Capable of making … Read more
Candidate should be BE/ MCA or MCS with 2+ years in a technical support environment supporting software or SaaS products.In depth technical expertise in supporting software or SaaS products, with a focus on APIs.Experience with a mainstream ERP/ CRM/ Accounting software package, such as: NetSuite, Microsoft Dynamics/ D365/ AX, SAP S/4 Hana, SageX, Salesforce, Magento, … Read more
We are seeking a motivated Primary Software Support Engineer to provide first-level technical support (primarily via phone) to customers. Responsibilities include software issue resolution, ticket management, and assisting with AMC management. Based in our Goregaon, Mumbai office. Responsibilities: Answer customer support calls, understand issues, and provide basic solutions.Log and manage support tickets accurately.Escalate complex issues … Read more