We are looking for skilled professional with strong customer service and technical abilities, eager to apply problem-solving and diagnostic skills. With prior experience in Technical Support, you bring fresh ideas and perspectives to the team. Responsibilities: Provide exceptional technical support to customers and partners via chat, email, phone, and screen-share sessionsTroubleshoot complex issues and provide … Read more
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Candidate should be Any Graduate (B-Tech/ BE /BCA/ MCA) with minimum 1 year in International Service Desk Technical SupportProfessional communication skills with the ability to communicate effectively to a diverseaudience Effective time management skills and attention to detail and accuracyAbility to identify opportunities for process improvementsAbility and willingness to work in a large 24*7*365 Service … Read more
Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels. Responsibilities: Respond promptly to customer requests via telephone, email, and chat.Maintain high levels of quality, productivity, and customer satisfaction.Appropriately escalate issues and … Read more
Candidate must have proven experience working in technical support for IT companies.Should have a basic understanding of mobile development and API interactions.Can effectively communicate and collaborate with the development team.Strong experience with Kibana and Postman.Hands-on experience with SQL and Python. Whether you were a developer before or just enjoy coding, you know how to apply … Read more
We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift). Position: Associate Technical Support EngineerProcess: International Voice ProcessExperience: Freshers to 4 years (All are welcome to apply!)Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required) Work Schedule: … Read more
Candidate should have 0 to 5 years of experience in enterprise software debugging, engineering & support operations processes [For CCaas- Minimum 1+ years of experience in CCaaS solution/ Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc. is a big add-on] Must have excellent written and verbal communication … Read more