We are currently hiring for a Technical Support Executive (Voice/ Non Voice Process) Roles & Responsibilities: Primary responsibility of team member will be to answer calls/ tickets/ chats and support customers/ field engineers from various queuesThis is a 12 x 7 support involving various responsibilities covering above silosAll transactions handled must be documented and the … Read more
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Kapture CX is looking for Technical Support Executive to join our dynamic team and embark on a rewarding career journey. Candidate should be Any Graduate with 0 to 5 years of experience in Technical Support, Customer Support, Blended Process, Voice/ Email Support, Troubleshooting. Must have strong communication and interpersonal skills, as well as excellent problem-solving … Read more
We are seeking a motivated Primary Software Support Engineer to provide first-level technical support (primarily via phone) to customers. Responsibilities include software issue resolution, ticket management, and assisting with AMC management. Based in our Goregaon, Mumbai office. Responsibilities: Answer customer support calls, understand issues, and provide basic solutions.Log and manage support tickets accurately.Escalate complex issues … Read more
Candidate should be Any Graduate with 0 to 2 years of experience in remote IT application support (Voice Support)Strong verbal and written communication skills in English, Hindi, and any Regional Language.Proficiency in Microsoft Excel for reporting and data analysis.Knowledge of SQL Server and database maintenance is an added advantage. Must have Customer-focused mindset with adaptability … Read more
We are looking for skilled professional with strong customer service and technical abilities, eager to apply problem-solving and diagnostic skills. With prior experience in Technical Support, you bring fresh ideas and perspectives to the team. Responsibilities: Provide exceptional technical support to customers and partners via chat, email, phone, and screen-share sessionsTroubleshoot complex issues and provide … Read more
Candidate should be Any Graduate (B-Tech/ BE /BCA/ MCA) with minimum 1 year in International Service Desk Technical SupportProfessional communication skills with the ability to communicate effectively to a diverseaudience Effective time management skills and attention to detail and accuracyAbility to identify opportunities for process improvementsAbility and willingness to work in a large 24*7*365 Service … Read more