ATPI India is looking for Technical Support Executive

We are currently seeking Technical Support Executive. Candidates should be Any Graduate/ Post-Graduate with strong understanding of technical support, troubleshooting, system maintenance, and resolving technical queries. Must have good written communication skills.

Job Responsibility:

Resolve day to day users queries on Manage Engine Service Desk portal.
To provide support and assistance to both Local and Global users via email, Teams message or call.
To work on different project assign by HOD.
Admin work of Visma Support team.
Assist to align client data across different systems like Discovery, MIS, and CRM.
Complete periodic tasks assigned.
General system maintenance updates.
Test all products/ new system updates prior to deployment.
Create new process related documents for both users and Visma Support team.
Conduct online and offline training sessions for beginners as well as for existing staff.
Liaise with Visma Developers as in when required.
Follow with the local offices/ finance managers about the required data.

Key Competencies:

Attention to detail, accuracy and ability to work under pressure.
Able to use own initiative and think logically when reviewing system and whilst solving users` queries.
Proficient in VISMA suite products.
Good MS Office applications knowledge.
Should be good in grasping system knowledge and focused

About ATPI Group

The ATPI Group provides world-leading corporate travel and events solutions to organizations operating in a variety of specialist sectors around the world. Comprising of Corporate Travel, Direct ATPI Global Travel, Marine Travel, Yacht Travel, Energy Travel, Mining Travel, Sports Travel and Events, each brand is united by the aim to deliver what really matters to every single customer. Through its network of over 100 worldwide offices in strategically selected locations, the ATPI Group combines specialist experience and deep-rooted expertise with innovative technology to provide the services, savings and security that matter most to our clients.

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