Candidate should have 5 to 7 years of experience in a technical support role; team lead experience highly valued. Strong knowledge of Windows, Linux, and Mac operating systems. Comprehensive understanding of computer hardware and software drivers. Excellent interpersonal and communication skills, fostering strong relationships.
Professional and enthusiastic communication via phone and email.
Ability to guide and motivate Level 1 team members.
Experience with CRM systems (e.g., SAP, Salesforce, Zendesk, etc.).
Proven ability to manage and resolve stressful customer situations.
Proficient with Microsoft Office Suite and online applications.
Ability to work effectively with staff across departments and locations worldwide.
About AMD
For nearly 50 years, AMD (NASDAQ: AMD) has driven innovation in high-performance computing, graphics, and visualization technologies the building blocks for gaming, immersive platforms, and the datacenter. Hundreds of millions of consumers, leading Fortune 500 businesses, and cutting-edge scientific research facilities around the world rely on AMD technology daily to improve how they live, work, and play.
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
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